Privacy Policy

Who we are

Built Still Ltd is a company registered in England and Wales, company number 17052817. Our registered office is 15, Jonathans, Milton Keynes, MK6 5DE, United Kingdom. Our director is Ann Blackford.

For information submitted through this website, Built Still Ltd is the data controller. You can contact us at [email protected].

What this policy covers

This policy covers information collected through builtstill.co.uk — principally the details you choose to send us through the business enquiry form or the contact form, and limited technical information relating to your visit.

It does not describe how operational compliance records would be processed within a deployed product. Where a business uses software supplied by us to hold its own site records, the arrangements for that processing — including the roles of the parties, the purposes, the retention periods and the security measures — are set out in the agreement with that business, not in this website policy. Nothing here should be read as a statement that we currently process any particular category of operational or worker record.

Information we may collect

If you submit an enquiry, we may receive:

your name;
your company name;
your email address;
your telephone number, if you choose to provide one;
your business type and primary trade;
an approximate workforce size, if you choose to provide one;
an approximate number of active sites, if you choose to provide one;
a description of how compliance records are currently handled in your business;
your software requirements, preferred timeframe and any budget guidance you give;
any other notes or information you include in a free-text field.

We also receive limited technical information that is ordinarily generated when any website is visited, such as the request your browser makes and the general characteristics of your device. Where our hosting provider keeps server logs, those logs are held under that provider's own arrangements.

Please do not send us sensitive information through this website. The forms on this site are not the right place for actual incident reports, worker records, medical information, signatures, credentials or sensitive site documentation. Sensitive operational information can be shared through an agreed secure method after initial contact.

Why we use it

To read and respond to your enquiry.
To understand what you are asking about so the reply is actually useful.
To arrange and hold follow-up conversations where you want them.
To keep a record of business correspondence.
To keep this website working and secure.

We do not sell your information, and we do not use enquiry details for unrelated marketing.

Lawful basis

Where you submit an enquiry, we rely on your consent, which you give by ticking the confirmation on the form, and on our legitimate interests in responding to business enquiries and maintaining ordinary business records. Where we are required to keep information to meet a legal obligation, we rely on that obligation.

You can withdraw consent at any time by emailing us. Withdrawing consent does not affect anything we did before you withdrew it.

We keep the number of parties involved as small as we reasonably can. Information may be handled by service providers acting on our instructions, which may include:

our website hosting provider;
our email provider;
a form-handling or enquiry-routing service, where one is connected;
an analytics provider, but only if you have consented to analytics cookies;
professional advisers, where we need advice on a matter you have raised.

We may also disclose information where we are required to do so by law. Where a provider is located outside the United Kingdom, we take reasonable steps to ensure appropriate safeguards are in place for that transfer.

Cookies and analytics

This website uses essential storage to remember your cookie choice. No optional analytics are loaded unless and until you accept analytics cookies through the notice on the site. You can change or withdraw your choice at any time — see the cookie policy for the detail and the controls.

Retention

Enquiry correspondence is kept for as long as it remains relevant to the discussion and to our ordinary business records, and is then deleted. Where information forms part of a record we are required to keep for a longer period — for example for accounting or legal purposes — we keep it for that period and no longer than necessary.

If you would like your enquiry information deleted sooner, email us and we will do so unless we are required to keep it.

Security

We take reasonable and appropriate measures to protect the information we hold. No method of transmission over the internet and no method of storage is completely secure, and we cannot guarantee absolute security. This is one of the reasons we ask you not to send sensitive material through the forms on this website.

Your rights

Under UK data protection law you have rights in relation to your personal information, including the right to:

ask what we hold about you and get a copy of it;
ask us to correct information that is inaccurate or incomplete;
ask us to delete information where there is no good reason for us to keep it;
ask us to restrict how we use it, or object to our use of it;
ask for a copy in a portable format where that right applies;
withdraw consent where we relied on consent.

To exercise any of these, email [email protected]. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would rather you came to us first so we have a chance to put it right.

Children

This website is aimed at businesses. It is not directed at children, and we do not knowingly collect information about children through it.

Changes

We may update this policy as the business develops or as our processes change. The version published on this page is the current one.

Contact

Questions about this document can be sent to [email protected].

Built Still Ltd
Company number: 17052817
Registered office: 15, Jonathans, Milton Keynes, MK6 5DE, United Kingdom

This policy is kept under review and may be updated as the business develops.